Your safety our priority.

HEALTH PROTOCOLS

Following the instructions of the Ministry of Tourism, Spring apartments are implementing new health protocols. The aims are firstly the prevention of the occurrence and secondly the effective management of suspicious COVID-19 cases in order to limit the exposure of staff and guests, always in accordance with the current guidelines of the National Public Health Organization.

The measures and actions described below are meant to protect our guests and staff and outline the necessary measures to protect against COVID-19 disease. Please read them prior to your arrival to the accommodation, in order to have a nice and safe stay.

Reception

Guests

We inform you that the check-in process is only available online. You will receive your apartment key through a key box using a password that will be sent to you before your arrival. If you don’t want to check-in online please inform us prior to your arrival.

Your check-in will be performed after 15.00 and your check-out before 11.00. Please leave your apartment key inside the apartment.

Accommodation expenses are paid electronically and bills, invoices and receipts are sent by email.

Non-residents are forbidden from entering the rooms.

Our reception staff will be at your disposal every day except Sunday.

Online Check in

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Accommodation

The reception staff takes all the necessary hygiene measures, keeps a distance of at least 1.5 meters from the customers and adheres to the following hygiene rules:

  • When requested:
    • informs visitors about the accommodation policy and the measures taken to deal with any incidents,
    • provides useful information about health providers, public and private hospitals, COVID-19 reference hospitals and pharmacies in area and
    • provides Personal Protective Equipment.
  • Provision of hand sanitizer.
  • Regular disinfection of the reception surfaces.
  • Appropriate configuration of the reception, installation of floor markings at a distance of two meters indicating where guests should stand.

Accommodation File and Event Book

Guests

All guests are obliged to provide personal information prior to their arrival. Those include:

  • Name
  • ID card or passport
  • Address
  • Contact details (phone number, e-mail)

Accommodation

  • For the protection of public health, we keep a record of staff members and all guests staying at the accommodation (name, nationality, date of arrival and departure, contact details such as address, telephone, e-mail), so that it is possible to track all the people who came in close contact with an identified COVID-19 case.
  • All General Data Protection Regulation (GDPR) are adhered to and all guests and staff are informed that records are kept for the protection of public health.
  • The hotel keeps and updates a COVID-19-Event log book.

Cleaning & Hygiene services

Guests

We would like to inform you that regular housekeeping services will be performed every 3 days and only during your absence. Housekeeping services are also available upon request.

Accommodation

  • Housekeeping staff uses simple surgical masks, gloves and disposable waterproof robes.
  • Once the Personal Protective Equipment has been removed and disposed of in a closed bin, hands are thoroughly washed with soap and water.
  • All hard surfaces are cleaned and disinfected with disposable cloths / fabrics or cleaning paper and sponges with detachable heads.
  • Discarded equipment is treated as a contagious contaminant and discarded in special bags.
  • Disinfection using 0.1% sodium hypochlorite is performed after cleaning with a neutral detergent. For surfaces that are likely to be damaged by the use of sodium hypochlorite, we use ethanol at a concentration of 70% after cleaning with a neutral detergent. Housekeeping services are being strengthened in all public areas, especially in “high risk” facilities.
  • Thorough cleaning and proper room ventilation is applied during the period between stays.
  • The proper operation of dishwashers and washing machines in terms of the temperature used and the dosage of detergents is regularly monitored.
  • When using disinfectants, the apartments are properly ventilated. Splashing and spraying during cleaning and disinfection is avoided. In the event of a confirmed COVID-19 case:
    • All surfaces and objects that may have been contaminated are washed and disinfected according to the above instructions.
    • Housekeeping staff uses a simple surgical mask, gloves and a disposable waterproof robe.
    • Touching of the face with hands is avoided.
    • After the protective equipment has been removed, it is properly disposed of and hands are thoroughly washed with soap and water.
  • For departures, 2 protocols apply:
    • Normal cleaning and waiting 24 hours before the room is available to a guest or
    • Meticulous cleaning – disinfection of the rooms and bathrooms for same day use.
  • Decorative objects have been removed.
  • Commonly used multi-purpose items such as menus, magazines etc. have been removed.
  • A special disposable cover is placed on the TV remote control after disinfection.
  • Fabric surfaces are cleaned with a steam device (temperature> 70.).
  • Doors and windows are opened daily for natural ventilation of spaces when the apartment is empty.
  • Hand sanitizers have been placed in all apartments.

Air Conditioning and Ventilation

Guests

Thorough ventilation of the apartment during your stay is strongly advised.

Accommodation

  • The supply of fresh air to all Central Air Conditioning Units has been increased.
  • Air recirculation is avoided.
  • Continuous operation of Central Air Conditioning Units to avoid the multiplication of microorganisms.
  • All public areas are adequately ventilated.
  • The replacement of filters for Central Air Conditioning Units will be done according to the maintenance schedule taking all protective measures.

Common Areas

Guests

Use of the staircase is advised in order to practice physical distancing.

Accommodation

Common areas include the reception area, the staircase and the lift. The following measures apply:

  • Common areas are well ventilated. Hand sanitizers have been installed in all common areas of the hotel.
  • Special signs have been placed to deter guests from using the elevators. Elevators are frequently cleaned and disinfected.
  • Signs have been installed to remind customers to practice physical distancing.
  • Furniture has been removed to avoid overcrowding in public areas (4 people / 10 sq.m.).
  • Decorative objects and multiple-use objects have been removed.
  • All surfaces are regularly cleaned and disinfected.
  • Overcrowding in toilets in public toilets is prohibited.

Individual Hygiene Measures & Personal Protective Equipment

Guests

Personal Protective Equipment is available for the guests upon request.

Accommodation

Spring apartments have taken measures to implement good personal hygiene practices in the workplace and oversees their continued implementation. Specifically:

  • Staff and third parties are informed and encouraged to comply with good personal and respiratory hygiene practices (hand washing – cleaning, nose and mouth covering during coughing or sneezing, etc.).
  • Appropriate facilities and required materials have been provided to employees and appropriate mechanisms for hand sanitization have been installed at the entrances / exits and in the common areas of the resort.
  • Staff has been supplied with the appropriate Personal Protective Equipment (PPE), in accordance with the special instructions of the National Public Health Protection Committee.
  • The adequacy of PPE stocks is regularly supervised.
  • Staff has been trained how to safely use their Personal Protective Equipment and their proper use is being supervised.
  • Third parties entering the hotel being supervised and informed to exercise social distancing and to use Personal Protective Equipment.
  • A program of rolling staff arrivals and departures has been implemented to avoid congestion and to ensure social distancing.
  • Staff has been informed and trained on the COVID-19 suspected case management plan.
  • Staff has been informed and trained on specific cleaning instructions in the event of a suspected COVID-19 case. Specifically:
    • The person is asked to remain in their room with the door closed.
    • Is immediately given a simple surgical mask and tissues.
    • If a companion wishes to stay close, a simple surgical mask is provided to them and a recommendation is made to wash hands meticulously after each contact and not to touch their face.
    • It is forbidden for staff members to enter the room and only one member of the staff deals with the guest’s requests.
    • Used personal protective equipment is discarded in a closed rubbish bin.
    • After the disposal of the protective equipment, hands are meticulously washed.
  • Employees and guests are urged to use stairs and avoid using elevators, where possible.

Staff

Accommodation

Each member of the hotel staff strictly adheres to the basic protection measures against COVID-19. In particular, employees practice the following personal and respiratory hygiene practices:

  • Frequent hand washing with soap and water for at least 40 seconds, before and after contact with money or guests’ items, before eating, before and after work breaks, after a visit to the toilet and careful hand drying with disposable paper towels and disposal in bins.
  • Covering nose and mouth during coughing or sneezing with a tissue or the inner part of the elbow.
  • Disposal of paper towels or other personal hygiene items used to disinfect work surfaces in a closed bin.
  • Avoiding shaking hands and close physical contact, keeping a distance of at least two meters from colleagues, guests or third parties in all workplaces, hotel rooms and rest areas.
  • Avoiding touching the front of the mask or face shield.
  • Avoiding touching of face with hands.
  • Informing the health officer in case of:
    • illness or symptoms relating to COVID-19 infection or
    • contact with a possible or confirmed case.
  • Staying at home in case of illness and informing the health officer.
  • Returning to the workplace only if the laboratory test is negative and after 14 days after close contact with a confirmed COVID-19 case.

Environmental Measures

Accommodation

  • All workplaces are adequately ventilated and air conditioning systems are regularly maintained.
  • All workplace surfaces, common areas and equipment are regularly cleaned.
  • In the event of a possible or confirmed case of COVID-19 infection, all areas will be disinfected according to the instructions of the National Public Health Organization.
  • Covered waste bins have been installed, where all disposable Personal Protective Equipment or other means used to disinfect work surfaces can be disposed of immediately after use.
  • Work clothes and Personal Protective Equipment are frequently cleaned and safely stored.

COVID-19 Suspected Case Management Plan

Accommodation

If a guest shows symptoms relating to COVID-19, the following procedure is followed:

  • The hotel’s health manager will report the vase to the National Public Health Organization who will then provide further instructions.
  • Patients who show symptoms of respiratory infection, will receive a simple surgical mask and tissues immediately.
  • If the patient has a companion who wishes to stay and take care of him, he will be given a simple surgical mask and be advised to wash his hands every time he contacts the patient.
  • Members of staff are advised to avoid entering the patient’s room unless absolutely necessary, in which case a member of staff will be selected to deal exclusively with the patient. Used protective equipment is discarded in a covered waste bin and is not reused.
  • After discarding the protective equipment, staff are required to wash their hands thoroughly.
  • If the COVID-19 test returns positive, the case will be reported to the National Public Health Organization who will then provide further instructions.


If an employee exhibits symptoms relating to COVID-19, the following procedure is followed:

  • The hotel’s health manager will report the vase to the National Public Health Organization who will then provide further instructions.
  • The member of staff will be asked to remain in their room with the door closed, until the lab results are returned.
  • Patients who show symptoms of respiratory infection (cough, sneezing, runny nose), will receive a simple surgical mask and tissues immediately.
  • All surfaces and equipment that have come into contact with a patient are thoroughly cleaned.
  • An investigation is carried out to determine the possible exposure of other employees or guests, who will then be asked to follow the instructions of NPHO.

Cleaning and Disinfecting a Patient’s Room

Accommodation

  • All surfaces in contact to a patient are thoroughly cleaned.
  • Housekeeping staff are required to use a simple surgical mask, gloves and a disposable waterproof robe.
  • After removing their gloves, staff are required to wash their hands thoroughly.
  • Fabrics are cleaned with a steam device (temperature> 70°C).

We cooporate with the top rated transfer companies in Crete

Crete Lux Travel | Taxi Limo Chania

Book your transfer

We provide you the opportunity to arrange your transfer to and from the accommodation with safety. We can arrange a taxi, minivan, bus or car rental according to your needs. So, you will not waste time or get in overcrowds on arrival. The driver will be waiting of you, just outside the gate that you will arrive and you will be transfered safely and easily to the accommodation.

Online Super Market

If you want to avoid overcrowding in super markets, all you need to do for this service is to fill up the following form with your “shopping list” (water, fruit, vegetables, snacks, soft drinks, wine, etc.) you can place your order and pay online. Minimum order: 10 EUR.

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Pharmacy & Hospital near you

Do you have a special request?

Call us directly on the phone or send us a message.

+302103002211

Special Request

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